Need help? Our dedicated technical support teams are here to assist you with any issues related to your services. Whether it's troubleshooting, configuration support, or account queries — we've got you covered.

To ensure a faster response and accurate support, please contact the appropriate department below:

For hardware issues, software troubleshooting, system updates, remote assistance, and day-to-day technical queries.

📞 Direct Line: 020 3397 9026
📧 Email: support@jms-securedata.co.uk
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM
📍 Option 5 when calling

For cloud drive access, sync issues, user permissions, and cloud storage upgrades or expansions.

📞 Direct Line: 020 3397 9026
📧 Email: support@jms-securedata.co.uk
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM
📍 Option 3 when calling

For software installation, activation keys, policy settings, and encryption troubleshooting.

📞 Direct Line: 020 3397 9026
📧 Email: support@jms-securedata.co.uk
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM
📍 Option 4 when calling

For backup scheduling, file recovery, data restore assistance, and backup system monitoring.

📞 Direct Line: 020 3397 9026
📧 Email: support@jms-securedata.co.uk
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM
📍 Option 2 when calling

Response Time Guarantee: We aim to respond to all technical support queries within 2 business hours. For urgent issues, please call the relevant direct line.